Problem
Warranty and damage claims burn hours and goodwill. Most merchants run them from a shared inbox: a customer emails a blurry photo, support digs through orders to confirm the purchase, threads sprawl, and nobody can say what state a claim is in. It does not scale, and the rest of the team cannot see it.
Buyers of a claims product need one place to triage, assign, and resolve without leaving Shopify Admin.
Constraints
- Stay embedded in Shopify Admin (App Bridge + Polaris), not a separate portal merchants abandon.
- Order and product context must stay live from the GraphQL Admin API, not a stale copy.
- Customer photo evidence needs object storage with signed URLs so large uploads stay off app servers.
- Claim transitions must be explicit events for audit history and outbound webhooks.
- Protected customer data handled per Shopify requirements.
What shipped
- A storefront claim form customers reach from their order or a help page: pick the item, claim type (warranty / damage / return), describe the issue, attach photos.
- An embedded admin queue with status, owner, and full history on every claim.
- One-click resolution: approve and trigger a refund or reship without copy-pasting order data between tabs.
- Status webhooks so helpdesk and analytics stay in sync as a claim moves through the pipeline.
- Laravel backend + Remix embedded frontend, with evidence on S3 / R2.
Live listing: Claimify on the Shopify App Store.
Result
Claims stopped living in an inbox and started living in a queue with owners, states, and an audit trail. Merchants triage and resolve from a single screen. Time-per-claim dropped materially because order context and resolution actions sit in the same place. No invented conversion or volume figures here: the outcome is operational clarity and a shorter path from submission to refund or reship.
Stack
Laravel, Remix, Shopify GraphQL Admin API, App Bridge, Polaris, webhooks, S3 / R2 for uploads.
Want a claims or post-purchase Shopify app?
If you need a public or private Shopify Plus app with embedded admin, billing, and webhooks, see Shopify Plus Apps or start a Shopify package conversation.